Role purpose
The Chief Operating Officer will lead organisational execution, establishing the people, processes, controls, systems and performance disciplines required for responsible growth. Working with the Group Chief Executive Officer and entity leadership, the COO will coordinate operations while respecting separate legal duties, governing authorities and regulatory boundaries.
Key responsibilities
- Design and implement the group operating model, annual operating plan and execution cadence.
- Coordinate programme delivery, enterprise operations, customer service, technology implementation, facilities and shared corporate services.
- Translate strategy into departmental objectives, budgets, service standards, performance indicators and accountable ownership.
- Build scalable policies, processes, management information, quality assurance and continuous-improvement routines.
- Lead workforce planning, organisational design, senior-team coordination and an inclusive performance culture.
- Ensure operational plans embed risk, compliance, safeguarding, data protection, resilience and customer-protection requirements.
- Oversee critical supplier and implementation relationships, including service levels and delivery assurance.
- Provide accurate operational reporting to executive leadership and the appropriate boards or trustees.
- Lead mobilisation for new programmes and locations, ensuring readiness before launch.
Experience and capabilities
- Extensive senior operations or general-management experience in a complex, regulated, technology-enabled or multi-entity organisation.
- Evidence of building operating models, scaling services and leading cross-functional execution.
- Strong financial and commercial literacy, including budgeting, resource allocation and performance management.
- Demonstrated capability in people leadership, change management, governance and operational risk.
- Relevant degree or equivalent professional experience; postgraduate or recognised management qualification is advantageous.
- Exceptional judgement, organisation, communication and delivery discipline.
Desirable experience
- Experience in financial services, enterprise development, technology, healthcare, development programmes or another high-accountability sector.
- Experience launching new operations, regulated services or multi-location programmes.
- Knowledge of Nigerian operating environments and international institutional expectations.
Expected outcomes
- A clear, scalable and accountable ELOVIA operating model.
- Reliable delivery against approved plans, budgets and service standards.
- Strong cross-entity coordination without compromising legal or regulatory separation.
- An inclusive, high-performing organisation prepared for responsible expansion.
Terms of appointment
This is a senior leadership appointment. Salary, benefits and the overall remuneration package are negotiable and will reflect the scope of the role, relevant experience and the final terms agreed with the successful candidate. The appointment is subject to references, relevant background checks, conflicts-of-interest disclosure and formal approval.
Equitable recruitment process
ELOVIA assesses applicants against consistent, role-related criteria. Shortlisting is evidence-led; interviews are structured; reasonable adjustments are available; selection decisions are documented; candidate information is treated confidentially; and appointments are made without unlawful discrimination.